A Typical Call Monitoring System to Handle Complaints & Queries in Smart Cities

Author(s):

Umang Ameta , Geetanjali Institute of Technical Studies Udaipur, Rajasthan 313001, India; Raveena Dahima, Geetanjali Institute of Technical Studies Udaipur, Rajasthan 313001, India; Ravindra Singh Parihar, Geetanjali Institute of Technical Studies Udaipur, Rajasthan 313001, India; Swati Paneri, Geetanjali Institute of Technical Studies Udaipur, Rajasthan 313001, India; Rahul Dadhich, Geetanjali Institute of Technical Studies Udaipur, Rajasthan 313001, India

Keywords:

Complaint, Online, Monitoring, Council, Resource Shearing, Resource Allocation and Security

Abstract:

In this paper, we build a website which is complaint registration and monitoring system that will perform several tasks regarding complaints and feedback services and instead use the complaint registration and monitoring system. It is an online solution for any organization for resolving the complaints and queries of the hostel staff and faculty members. The faculty of any department can put up their issues and track the status of the complaint whether it is solved, processed or unsolved. The hostel warden can put up any complaints like electricity, water, food providing to the students etc. The primary objective of this system is to enable users to lodge complaints. Users can also monitor the status of resolution of their complaints registered through this system. The system will also help build a knowledge base of common problems and their resolutions. This will help us to respond to user complain and queries faster and in a systematic way. This procedure aims to help the council “get it right first time” and to achieve quicker, simpler and more streamlined complaints handling with local, early resolution by competent, well-trained staff.

Other Details:

Manuscript Id	:	RMSCRP066
Publication Date	:	05/04/2017
Page(s)	:	331-335

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